Refund policy

Effective date: 9 August 2026

Purchases made through TikTok Shop are also subject to TikTok Shop’s marketplace return rules. Where those rules provide a longer period, TikTok Shop customers may request a return within 30 calendar days after delivery. Please use the returns process shown in your TikTok order.

This policy applies to consumer purchases made online from FYM Apparel Ltd. It does not affect your statutory rights.

Change-of-mind cancellations for online orders

You may cancel an online order without giving a reason by telling us within 14 days of receiving the goods. After notifying us that you wish to cancel, you have a further 14 days to return the goods.

To cancel, send us a clear statement through our Contact page or use the model cancellation form below. Please include your name, order number and the item or items being returned.

Do not send goods to our registered office unless we specifically instruct you to do so. We will provide the correct returns address and return instructions after your request is accepted.

Condition of returned items

You may inspect and try on an item as you would in a shop. Where possible, return clothing clean, with its tags and original packaging. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item.

Return costs and delivery charges

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise. We recommend using a tracked service and keeping proof of postage.

Where you exercise your legal right to cancel, we will also refund the standard outbound delivery charge you paid. If you selected a more expensive delivery method, we are not required to refund the additional amount above the standard delivery charge.

If an item is faulty, damaged, not as described or not fit for purpose, FYM Apparel Ltd will cover reasonable return costs where required by law.

Refund timing

Refunds will be made to the original payment method. We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that you sent them back, whichever is earlier. We may withhold the refund until we receive the goods or evidence of return.

Faulty, damaged or incorrectly supplied goods

You are entitled to appropriate remedies where goods are faulty, damaged, not as described or not fit for purpose. Depending on the circumstances, this may include a refund, repair or replacement. Please contact us promptly with your order number and photographs where helpful. Nothing in this policy limits your rights under UK consumer law.

Sale items

Items bought in a sale have the same statutory cancellation, return and faulty-goods rights as items bought at full price. A sale price does not remove your legal rights.

Exceptions

The statutory right to cancel may not apply to certain goods, including:

  • goods made to your specifications or clearly personalised;
  • goods that deteriorate or expire rapidly; and
  • sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

These exceptions do not remove your rights where an item is faulty, damaged or not as described.

FORGED size reservations

A FORGED size reservation does not take payment. You may ask us to withdraw your reservation through our Contact page before payment is due.

Company information

FYM Apparel Ltd
Company number: 17363815
Registered office: 66 Paul Street, London, EC2A 4NA

Model cancellation form

You may use the following wording, but you do not have to:

To: FYM Apparel Ltd, 66 Paul Street, London, EC2A 4NA, or via the FYM Apparel Contact page.

I hereby give notice that I cancel my contract for the sale of the following goods:

Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Signature (only if sent on paper):
Date: